We hope you love everything you buy from Homespring Sàrl (“Homespring”), however if you need to exchange or return an item, this is our Returns Policy:
- For standard items, you have 30 days, from receipt of goods, to request an exchange or return (for any reason) by emailing us at [email protected] and you must return the goods at your own expense within 30 days of receiving the goods.
- Any returned products must be new, unused, unaltered and in the intact original box.All returned products (including all packaging) must be received at the office of Homespring in exactly the same, intact condition as they were sent to the customer(pet hair free). No returns will be accepted if the returned products have been visibly used or damaged by the customer and if this use or damage has rendered the product unsuitable for sale.
- If the returned product is refused by Homespring, the product will then be returned to the customer at the expense of Homespring. The customer may not demand any compensation and will not be entitled to any refund, unless they subsequently exercise their warranty rights for sold goods.
- Homespring will refund acceptably returned products within 10 days from the date of receipt of returned goods to the Homespring office.
- Refunds will be completed in the same method as payment was made.
- For damaged or faulty goods, you must email us at [email protected] within 48 hours of receiving the goods.
- It is strongly recommended that the customer use a tracking method and retain proof of postage in the case of an exchange or refund.
- For Christmas gift exchanges and returns we are happy to accept exchange and return requests until the 30 of January.
Returns Department: Homespring Sàrl, Route de Volovron 89, Evolène, VS 1983, Switzerland